Legal

btk33 Privacy Policy

Your privacy matters to us. This policy explains exactly what personal information btk33 collects, how it is used, and the steps we take to keep your data secure at all times.

📅 Effective Date: January 1, 2026 | Last Updated: January 1, 2026

Introduction

btk33 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the btk33 Platform ("Platform"). This Privacy Policy ("Policy") explains in clear terms what personal information we collect when you visit or register on the Platform, how we use and store that information, under what circumstances we may share it with third parties, and what rights you have regarding your personal data. This Policy applies to all users of the btk33 website and any associated mobile interfaces, regardless of the device or method used to access the Platform.

By continuing to use the Platform after reading this Policy, you acknowledge that you have understood its contents and consent to the collection, processing, and use of your personal information as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to request account closure.

Our Privacy Commitments

A summary of the key ways btk33 protects your personal information on the Platform.

🔒

SSL Encryption

All data in transit is protected with industry-standard SSL/TLS encryption.

🛡️

No Data Selling

btk33 never sells or rents your personal data to third-party marketers.

🚫

No Unsolicited Contact

We will not contact you with third-party promotional material without your explicit consent.

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Your Right to Edit

You may request correction or deletion of your personal data at any time via support.

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Cookie Transparency

We explain clearly what cookies we use and how you can manage them in your browser.

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Direct Contact

Any data-related query is handled directly by our support team — no automated run-around.

1. Information We Collect

btk33 collects personal information in two primary ways: information you provide to us voluntarily when you register, transact, or contact us, and information we collect automatically as a result of your use of the Platform. The categories of personal data we may collect include, but are not limited to, the following:

  • Identity information: full name, date of birth, gender, and a copy of a government-issued identification document such as a Bangladeshi National Identity Card (NID) or passport, collected as part of our Know Your Customer (KYC) verification process.
  • Contact information: email address, mobile phone number (including your bKash or Nagad registered number), and residential address in Bangladesh.
  • Financial information: payment method details (such as bKash wallet number, Nagad account, Rocket account, or masked card numbers), transaction history including deposit amounts, withdrawal amounts, and timestamps of all financial activity on your account.
  • Account activity data: login timestamps, session durations, game history, betting history including markets selected, stakes placed and outcomes, and any bonuses claimed or wagered.
  • Technical data: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, referring URL, pages visited, and time spent on each page.
  • Communications data: records of any emails, live chat transcripts, or other correspondence between you and the btk33 support team, including the content of those communications and any attachments you provide.

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data, or data concerning health or sexual orientation unless this is strictly required for regulatory compliance purposes, in which case it will be collected only with your explicit consent and stored with enhanced security controls.

2. How We Use Your Information

btk33 uses the personal information it collects for specific, legitimate purposes connected to the operation of the Platform and our obligations to members and regulators. Your information will be used for the following purposes:

  • Account management: to create, maintain, and administer your btk33 account, verify your identity and age in compliance with our responsible gaming obligations, and process your deposits and withdrawals via your chosen BDT payment methods including bKash, Nagad, and Rocket.
  • Service delivery: to provide you with access to our full range of games, live casino products, cricket betting markets, and slot titles; to personalise your Platform experience; and to administer any bonuses, free spins, or promotions you have claimed.
  • Legal and regulatory compliance: to comply with applicable anti-money laundering (AML) laws, counter-terrorism financing regulations, age verification requirements, and any other legal or regulatory obligations to which btk33 is subject.
  • Fraud and security: to detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and any other conduct that may violate our Terms and Conditions or applicable laws.
  • Customer communications: to respond to your support requests, notify you of important account or Platform updates, and — where you have opted in — to send you promotional communications about offers and events relevant to your interests on the Platform.
  • Platform improvement: to analyse aggregate, anonymised usage data to understand how members interact with the Platform, identify areas for improvement, test new features, and optimise the overall user experience.

btk33 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or unless required to do so by applicable law. We do not use automated decision-making processes that produce significant legal effects on you without providing you with a means to contest such decisions.

3. Legal Basis for Processing

btk33 processes your personal data on the basis of one or more of the following legal grounds, depending on the nature and purpose of the processing activity:

  • Contractual necessity: processing that is necessary to perform the contract we have with you as a registered member, including operating your account, processing payments, and delivering the services you have requested.
  • Legal obligation: processing that is necessary for btk33 to comply with applicable legal and regulatory requirements, including AML obligations, KYC verification, age verification, and responding to lawful requests from competent authorities.
  • Legitimate interests: processing carried out to pursue the legitimate business interests of btk33, such as preventing fraud, ensuring the security and integrity of the Platform, improving our services, and conducting internal analytics — provided these interests are not overridden by your fundamental rights and freedoms.
  • Consent: for specific processing activities such as sending you optional marketing communications or analysing your usage patterns for personalisation purposes, btk33 will ask for and rely on your explicit, freely given consent. You may withdraw this consent at any time without affecting the lawfulness of any processing carried out before your withdrawal.

4. Sharing Your Information

btk33 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We may, however, share your personal data with the following categories of recipients where it is necessary to do so for the purposes described in this Policy:

  • Payment processors and financial service providers: including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and card payment networks such as Visa and Mastercard — strictly for the purpose of processing deposits, withdrawals, and related financial transactions on your account.
  • Technology and platform service providers: third-party vendors who provide infrastructure, hosting, security, analytics, customer support software, and other technical services that are necessary for the operation of the Platform, each of whom is contractually required to process your data only on our instructions and to maintain appropriate security standards.
  • Law enforcement and regulatory authorities: where btk33 is required by law, court order, or binding regulatory directive to disclose personal data. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement and, where permitted by law, will notify you of such a disclosure.
  • Business transfers: in the event of a merger, acquisition, restructuring, or sale of all or part of btk33's business, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections being maintained.

btk33 requires all third parties with whom we share personal data to respect the security and confidentiality of that data and to treat it in accordance with applicable data protection law. We do not allow our third-party service providers to use your personal data for their own purposes; they may only process your data for the specific purpose for which it was shared and in accordance with our written instructions.

5. Cookies and Tracking Technologies

btk33 uses cookies and similar tracking technologies on the Platform to improve your experience, maintain your session, and gather analytical data. A cookie is a small text file placed on your device by a website server when you visit that site. The categories of cookies we use are as follows:

  • Strictly necessary cookies: these cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, and fraud prevention. You cannot opt out of these cookies without affecting your ability to use the Platform.
  • Performance and analytics cookies: these cookies collect information about how visitors use the Platform — for example, which pages are visited most often, how long users spend on each page, and any error messages encountered. This data is used in aggregate and anonymised form to improve Platform performance.
  • Functionality cookies: these cookies remember your preferences and settings — such as your preferred language, display settings, and previously entered information — to personalise your experience on return visits.
  • Targeting and marketing cookies: where you have provided your consent, these cookies track your browsing activity to enable btk33 to deliver promotional content that is relevant to your interests. You may withdraw your consent to targeting cookies at any time by adjusting your browser settings or by contacting our support team.

Most web browsers allow you to control cookies through their settings. Restricting or deleting cookies may affect some functionality of the Platform; however, strictly necessary cookies cannot be disabled without impairing your ability to access core features of your account. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

6. Data Retention

btk33 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with our legal and regulatory obligations. In practice, this means that account information, transaction records, and KYC documentation are retained for a minimum period of five years from the date of your last account activity or from the date of account closure, whichever is later, in order to satisfy applicable AML record-keeping requirements.

When the retention period for a given category of personal data has expired, or where you have successfully exercised your right to erasure (subject to our overriding legal obligations), btk33 will securely delete or irreversibly anonymise that data so that it can no longer be associated with you as an identifiable individual. Data held in backup systems may persist for a short additional period as part of standard backup rotation cycles, but will not be actively processed during that time.

7. Data Security

btk33 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to: industry-standard SSL/TLS encryption for all data transmitted between your device and our servers; encryption of sensitive data fields at rest in our databases; access controls ensuring that only authorised personnel can access personal data, on a strict need-to-know basis; regular security audits and vulnerability assessments of our infrastructure; and staff training on data protection and information security best practices.

While btk33 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, btk33 will notify the relevant authorities and, where required, will notify you directly without undue delay.

8. Your Privacy Rights

As a user of the btk33 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us in writing at [email protected]. We will respond to all verified requests within 30 days of receipt. We may need to verify your identity before processing your request.

  • Right of access: you have the right to request a copy of the personal data we hold about you and information about how it is being processed.
  • Right to rectification: you have the right to request that we correct any inaccurate or incomplete personal data we hold about you without undue delay.
  • Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where the data has been unlawfully processed — subject to our overriding legal retention obligations.
  • Right to restrict processing: you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of data you have contested.
  • Right to data portability: where processing is carried out by automated means and is based on your consent or on a contract with you, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
  • Right to object: you have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have an absolute right to object to the processing of your personal data for direct marketing purposes at any time.

To exercise any of the above rights, please send a written request to our support team at [email protected], clearly stating the right you wish to exercise and providing sufficient information for us to verify your identity. We will not charge a fee for processing a rights request unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to act on the request.

9. Children's Privacy

The btk33 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal data from any individual who is under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our systems. If you believe that a minor has provided personal data to us, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

10. Third-Party Links

The btk33 Platform may contain references to or integrations with third-party services, such as game studios (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) and payment providers. While these third parties operate under their own independent privacy policies, btk33 does not control and is not responsible for the privacy practices of any third party. We encourage you to review the privacy policy of any third-party service you interact with in the course of using the Platform.

11. Changes to This Privacy Policy

btk33 reserves the right to update or revise this Privacy Policy at any time. When we make changes, the updated Policy will be published on this page with a revised effective date. Where changes are material — for example, where we introduce a new category of data processing or a new category of third-party recipients — we will endeavour to notify you by email or by a prominent notice on the Platform prior to the change taking effect.

Your continued use of the Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the Platform and may request closure of your account by contacting our support team.

12. Contact and Data Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which btk33 processes your personal data, please contact our support team in writing. We aim to acknowledge all data-related queries within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours and to provide a substantive response within 30 days.

Support Email: [email protected]

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